♠ Posted by Unknown at 23:46
Real Networks has agreed to hand over US$2.0m to satisfy disgruntled customers, who were railroaded into buying content thanks to pre-clicked boxes in web forms or “free” offers that nonetheless requested credit card details and did not make recurring costs plain.
Consumers who, upon realising their error, requested refunds, found it hard to squeeze any cash from the company. Complaints eventually mounted and Washington State’s Better Business Bureau and State Attorney General took it off to court, resulting in the $2.0m payment order announced yesterday.
“Deceptive pre-checked boxes and fine print obligated consumers to not-so-free trials for subscription services they didn’t want in the first place,” said Washington State Attorney General Rob McKenna. “People were charged for months — sometimes years — paying hundreds of dollars for subscriptions they knew nothing about.” Read More
Consumers who, upon realising their error, requested refunds, found it hard to squeeze any cash from the company. Complaints eventually mounted and Washington State’s Better Business Bureau and State Attorney General took it off to court, resulting in the $2.0m payment order announced yesterday.
“Deceptive pre-checked boxes and fine print obligated consumers to not-so-free trials for subscription services they didn’t want in the first place,” said Washington State Attorney General Rob McKenna. “People were charged for months — sometimes years — paying hundreds of dollars for subscriptions they knew nothing about.” Read More
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